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Crazy Time Game FAQ – All Your Questions, One Place

Find answers to all your questions about registration, deposits, withdrawals, bonuses, and gaming right here.

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Account & Registration

8 Questions

Crazy Time GameTo register, you'll need an active mobile number, date of birth, and a strong password. Age verification via your National ID (NID) is required at the time of withdrawal. Registration is completely free and takes just 2 minutes. For more details, Registration Page View.

No. Crazy Time GameOnly one account per person is allowed. Any attempt to open a second account using the same mobile number, NID, or payment method will result in both accounts being closed and all bonuses being forfeited.

Crazy Time Game This is an 18+ platform. Age is verified using your date of birth at registration and your NID at withdrawal. Accounts belonging to minors are closed immediately.

Yes, you can update your email and certain details from Profile Settings. To change your mobile number or NID, please contact support — identity verification will be required.

Yes. You can request account deletion through support. Before doing so, your balance must be zero or fully withdrawn. Once deleted, re-registration with the same NID will not be possible.

on the login page Click "Forgot Password". An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The entire process takes under 3 minutes.

To find out why your account was suspended, email support@crazytimegame.ws or reach us via live chat. You'll typically receive a response within 24 hours. If the suspension is due to a rule violation, you'll need to follow the appeal process.

After 5 consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. This is an automatic security measure. After 30 minutes, try again or reset your password.

Deposits & Payments

7 Questions

Crazy Time GameDeposits on are supported via bKash, Nagad, Rocket, bank transfer, and debit card. Mobile banking methods are the fastest – funds are typically credited instantly.

Crazy Time GameThe minimum deposit is ৳200. The maximum deposit limit depends on your account verification level. You can set your own deposit limit from the Deposit Limit Settings.

Deposits via bKash, Nagad, and Rocket are usually reflected in your balance within 1–5 minutes. Bank transfers may take 15–30 minutes. If your balance hasn't updated after 30 minutes, please contact support.

Crazy Time GameThere are no deposit fees on our end. However, your mobile banking provider (bKash/Nagad/Rocket) may apply a small transaction charge.

No. For security reasons, only deposits from a mobile banking account registered in your own name are accepted. Payments from third parties will be declined and returned.

You can set daily, weekly, or monthly deposit limits via Profile → Responsible Gaming → Deposit Limit. Changes take effect immediately. For more details, Responsible Gaming Visit the page.

If a deposit fails, the money is automatically returned to the sender's account — usually within 1–2 hours. If you haven't received it, contact support with your transaction reference number.

Withdrawal

6 Questions

Crazy Time GameWithdrawals typically reach your mobile banking account within 5–15 minutes. During peak hours or for bank transfers, it may take 1–2 hours.

The minimum withdrawal is ৳500. The maximum single withdrawal limit depends on your verification level. Completing full KYC verification increases your limit.

Crazy Time GameThere are no withdrawal fees on. However, a small administrative charge may apply if you exceed the monthly withdrawal limit. Please refer to the terms and conditions for full details.

For your first withdrawal, you'll need to submit a photo of your NID for identity verification (KYC). This is mandatory to prevent money laundering and protect your account. Once verified, you won't need to do it again.

If more than 2 hours have passed, contact support with your withdrawal ID and transaction time. This is usually resolved within 24 hours. Note that pending bonus wagering requirements can also hold up a withdrawal.

No. Bonus balance cannot be withdrawn directly. Once the specified wagering requirement (typically the bonus amount × a set multiplier) is fulfilled, the bonus converts to cash and becomes withdrawable.

Bonuses & Promotions

6 Questions

After your first deposit as a new member, the welcome bonus is applied automatically. Once the minimum deposit requirement is met, the bonus will be credited to your balance. For more details, Bonus Page View.

The welcome bonus can only be claimed once. However, Crazy Time Gameoffers a wide range of regular promotions, including reload bonuses, free spins, and cashback. Bonus SectionKeep an eye on.

A wagering requirement refers to how many times you must place bets before withdrawing your bonus balance. For example, a 10x wagering requirement means you need to wager ৳1,000 to withdraw a ৳100 bonus.

Every bonus has a set validity period — usually 7 to 30 days. Any unused bonus is automatically removed once it expires. Always check the expiry date before claiming a bonus.

If someone registers using your referral code and makes their first deposit, you'll receive a referral bonus. You can find your referral code in Profile Settings.

Crazy Time GameVoucher codes are available through the official promotions of. To redeem a voucher, Voucher SectionGo there. Vouchers purchased from third parties are not accepted.

Gaming & Betting

6 Questions

Crazy Time Gameoffers hundreds of games, including live Crazy Time, roulette, blackjack, baccarat, Dragon Tiger, crash games, slots, lottery, and Sports Betting. New Games See the latest additions to the category.

You can bet on cricket, football, tennis, badminton, kabaddi, and more — covering both international and domestic tournaments. Both live betting and pre-match betting are available. Sports Betting visit the section.

Yes. Crazy Time GameAll live games on are operated by internationally recognized game providers. RNG (Random Number Generator) technology is used and regularly audited.

Yes, it is possible to run multiple game sessions simultaneously on the same account. However, for responsible gaming, we recommend focusing on one game at a time.

in the lottery section Browse active lotteries, purchase tickets, and wait for the draw results. Prize money is automatically credited to winners' balances.

Any active bets are saved on the server if you get disconnected. Once you reconnect, you'll be able to see the results. Bet outcomes are determined automatically — no bets are lost.

Security & Privacy

5 Questions

Crazy Time GameAll data on is protected with SSL 256-bit encryption. Your personal information is never sold to third parties. Privacy Policy Read.

Change your password immediately and notify support. We'll temporarily lock your account and launch an investigation. If any suspicious activity is detected, we'll alert you proactively.

Go to Profile → Security Settings → enable Two-Factor Authentication. After that, a mobile OTP will be required every time you log in. This makes your account significantly more secure.

Crazy Time GameNo representative of will ever ask for your password or OTP. Always log in through the official URL (crazytimegame.ws). If you receive any suspicious messages or calls, contact support immediately.

Go to Profile → Responsible Gaming → Self-Exclusion to take a break ranging from 1 day to permanently. For more details, Responsible Gaming Visit the page.

Mobile App

5 Questions

Download Page Download the Android APK directly from. iOS users can access the web app through their browser. Not available on Google Play.

Go to your phone's Settings → Security → enable "Install from unknown sources", then install the APK file. If you run into any issues, On the download page, See the step-by-step guide.

Live games may use an average of 100–250 MB of data per hour. slots and standard games consume significantly less. Playing over Wi-Fi gives you the best experience.

You'll receive a notification when you open the app if a new update is available. Download Page You can also get the latest version from there. Delete the old APK and install the new one.

No. You can log in to both the website and the app using the same account. Your balance, bonuses, and gaming history remain the same across all platforms.
Why Crazy Time Game?

Why Choose Our Platform

Why millions of Bangladeshis choose crazy time game.

Completely Secure

SSL encryption, two-factor authentication, and 24/7 security monitoring. Your funds and personal data are always protected.

BKash/Nagad Payment

Instant deposits and fast withdrawals via mobile banking. No hassle, no delays.

24/7 Support in Bangla

Get help in Bangla via live chat or email, any time you need it.

100+ Games

Live Casino, Sports Betting, lottery, crash games – all on one platform.

Regular Bonuses

Welcome bonuses, reload bonuses, cashback, and referral offers are available throughout the year.

Mobile App

A fast, smooth Android app. Play anytime, anywhere – effortlessly.

Get Started Now

Got your answers? Join Crazy Time Game now

Register in just 2 minutes, claim your welcome bonus, and enjoy the best gaming experience in Bangladesh.

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